MaPause
DRAFT — SUPPORT CHANNEL PENDING — DO NOT PUBLISH. Replace the placeholders below with a monitored address, response owner, and privacy-request process before launch.

A way to reach us

Support and privacy requests

We want MaPause to feel simple and safe to use. This draft page shows where support, privacy, and deletion information will live once the owner confirms the public channels.

Proposed support channels

General support and suspension reviews: support@getmapause.com
Privacy and deletion requests: privacy@getmapause.com
Legal notices: legal@getmapause.com
Registered agent: 100 N Howard St Ste R, Spokane, WA 99201, United States

These aliases are the working plan, not proof that mailboxes are monitored. Verify routing, access, retention, and abuse controls before publication.

What to include in a support request

When a real channel is connected, share only what is needed to help. Include the app version, device/OS version, a short description of the problem, and whether the issue concerns local or cloud features. Do not include passwords, access tokens, private photos, or sensitive relationship details.

Privacy and deletion requests

For privacy rights or an account deletion request, use the approved channel described in Draft Privacy. We will follow legally required response timelines; there is no universal response-time SLA. The current public deletion page documents the in-app path and a non-functional request placeholder; it does not transmit or delete anything. Visit account deletion for the implementation boundary.

Suspension and termination review

If access is suspended or terminated and you believe the action was mistaken, use the confirmed support channel to request a review. We will not promise a response time or reinstatement, and urgent safety or security measures may remain in place while the review is handled. Do not include passwords, access tokens, private photos, or sensitive relationship details.

Safety note

MaPause is not crisis support, therapy, medical advice, or a replacement for professional care. If you are in immediate danger, contact local emergency services or a qualified crisis resource. If a conversation feels unsafe, prioritize your safety and seek help from a trusted person or professional.

Owner checklist before launch

  • Verify monitored routing for support@getmapause.com, privacy@getmapause.com, and legal@getmapause.com.
  • Define request verification, response timelines, retention, escalation, suspension appeals, and abuse controls.
  • Confirm the deletion endpoint and in-app flow have been deployed and tested.
  • Reconcile this page with the published Privacy Policy, Terms, store metadata, and support owner.