Support contact placeholder
General support: [[SUPPORT_EMAIL]]
Privacy requests: [[PRIVACY_EMAIL]]
Mail: [[COMPANY_MAILING_ADDRESS]]
These are placeholders, not monitored channels. Do not send a real request until the owner replaces them with a verified address or form.
What to include in a support request
When a real channel is connected, share only what is needed to help. Include the app version, device/OS version, a short description of the problem, and whether the issue concerns local or cloud features. Do not include passwords, access tokens, private photos, or sensitive relationship details.
Privacy and deletion requests
For privacy rights or an account deletion request, use the approved channel described in the final Privacy Policy. The current public deletion page documents the in-app path and a non-functional request placeholder; it does not transmit or delete anything. Visit account deletion for the implementation boundary.
Safety note
MaPause is not crisis support, therapy, medical advice, or a replacement for professional care. If you are in immediate danger, contact local emergency services or a qualified crisis resource. If a conversation feels unsafe, prioritize your safety and seek help from a trusted person or professional.
Owner checklist before launch
- Replace [[SUPPORT_EMAIL]] and [[PRIVACY_EMAIL]] with monitored channels.
- Define request verification, response timelines, retention, escalation, and abuse controls.
- Confirm the deletion endpoint and in-app flow have been deployed and tested.
- Reconcile this page with the published Privacy Policy, Terms, store metadata, and support owner.