Terms of Service

1. Agreement and eligibility

These Terms of Service (“Terms”) are a proposed agreement between you and Fraction Compliance Inc., a Washington C Corporation (“Fraction Compliance,” “we,” “us,” or “our”), for your use of MaPause and related websites, apps, and services (the “Services”). By using the Services after these Terms become effective, you agree to them. If you do not agree, do not use the Services.

You must be at least [[MINIMUM_AGE_TO_CONFIRM]] or have any consent required by law. The Services are not directed to children. Confirm the final age and consent requirements before publication.

2. What MaPause is — and is not

MaPause is a relationship-support and self-reflection tool intended to help people make space, breathe, and return to a conversation with more care. It is not medical, mental-health, crisis, legal, or professional relationship advice, and it does not diagnose, assess, score, or guarantee the health or outcome of a relationship.

If you or another person is in immediate danger, contact local emergency services or a qualified crisis resource. Do not rely on MaPause for emergency support.

3. Accounts and authentication

Some features may require an account or a third-party sign-in. If accounts are enabled, provide accurate information, protect credentials, and promptly tell us about unauthorized access. You are responsible for activity under your account except to the extent caused by our breach of applicable law.

Authentication providers may have their own terms and privacy practices. The final provider list, OAuth scopes, verification status, and account-recovery process are [[AUTHENTICATION_DETAILS_TO_CONFIRM]].

4. Couple invitations and shared use

If a pairing or invitation feature is enabled, use it only with the consent of the other person. Do not use another person’s email, invite, account, photos, or private information without authorization. The final invite, unpairing, visibility, and shared-data rules are [[PAIRING_RULES_TO_CONFIRM]].

5. Your content

You retain rights in content you submit or make available through the Services, such as photos, prompts, or profile information (“User Content”). You grant Fraction Compliance only the limited rights reasonably needed to provide, secure, maintain, and improve the enabled Services, as described in the final privacy notice. The exact license, duration, and sharing scope require legal review: [[USER_CONTENT_LICENSE_TO_CONFIRM]].

You represent that you have the rights and permissions needed to submit User Content and that doing so does not violate law, another person’s rights, or an agreement. Do not submit content you do not want processed under the final product behavior.

6. Local photos and device data

In the current source, selected photos are stored in the app’s local collection and are not uploaded automatically. Your device, operating system, backup provider, or a user-initiated third-party integration may copy or process app data under its own controls. We do not promise that deleting the app or a local item removes every backup copy.

7. Third-party services

The Services may interoperate with Apple, Google, YouTube, Spotify, Supabase, app stores, or other providers. Provider availability, permissions, content, and data practices are controlled by those providers. You are responsible for complying with their applicable terms. Amazon integration is not included in the current reviewed scope; do not add provider promises without updating the legal review.

8. Acceptable use

You may not:

• break the law, violate another person’s rights, or use the Services to harm, threaten, stalk, or harass someone;
• interfere with the Services, bypass security, probe systems, or introduce malicious code;
• scrape, copy, reverse engineer, or commercially exploit the Services except as permitted by law;
• misrepresent your identity, obtain access to another person’s account, or use an invite without consent; or
• use MaPause to make an automated diagnosis, relationship score, safety decision, or high-stakes decision.

9. Intellectual property

The Services, including MaPause branding, software, illustrations, text, audio, design, and other materials supplied by Fraction Compliance, are owned by or licensed to Fraction Compliance and are protected by applicable law. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for personal, lawful purposes. No other rights are granted.

10. Feedback

If you provide suggestions or feedback, you allow us to use it without restriction or compensation, subject to the final privacy notice and applicable law. Do not send passwords, access tokens, private photos, or sensitive relationship details through the support channel.

11. Availability and changes

We may modify, suspend, or discontinue features, including optional provider integrations, at any time as the product develops. We do not promise uninterrupted availability, compatibility with every device, or that a planned feature will launch. Maintenance, beta, regional, store, and provider limitations may apply.

12. Fees and purchases

The current reviewed scope does not establish a paid plan or purchase terms. If MaPause later offers subscriptions, in-app purchases, or premium features, the owner must add pricing, renewal, cancellation, refund, tax, and store-specific terms before enabling them: [[FEES_AND_PURCHASES_TO_CONFIRM]].

13. Privacy

Our draft Privacy Policy describes how information may be handled. It must be completed and published with these Terms, and the two documents must match the shipped build, backend, SDKs, app-store disclosures, and provider configuration.

14. Suspension and termination

We may suspend or terminate access where reasonably necessary for security, abuse prevention, legal compliance, or a material violation of these Terms. You may stop using the Services at any time. Account deletion instructions and the current implementation boundary are described on the account deletion page.

15. Assumption of risk and release

You understand that MaPause is a self-directed relationship-support tool, not a crisis, safety, medical, mental-health, legal, or professional counseling service. We do not monitor conversations, determine whether a situation is safe, supervise another user, or undertake a duty to intervene. You are solely responsible for deciding whether and how to pause, reconnect, communicate, share content, use a provider integration, or seek professional or emergency help.

You voluntarily assume the risks arising from your interactions with a partner, invitee, or other user; relying on timers, prompts, notifications, audio, or reconnect guidance; third-party content, accounts, providers, or outages; and local storage, device backup, corruption, loss, disclosure, or deletion of User Content. Do not use the Services where a pause or reconnection could increase danger or coercion.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND DISCHARGE FRACTION COMPLIANCE INC. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS (THE “RELEASED PARTIES”) FROM CLAIMS, DEMANDS, LOSSES, AND LIABILITIES ARISING FROM OR RELATING TO: YOUR OR ANOTHER PERSON’S CONDUCT; A RELATIONSHIP DISPUTE OR OUTCOME; YOUR DECISION TO USE OR RELY ON THE SERVICES; USER CONTENT; THIRD-PARTY SERVICES OR CONTENT; OR LOSS OF LOCALLY STORED OR BACKED-UP DATA, INCLUDING CLAIMS BASED ON A RELEASED PARTY’S ORDINARY NEGLIGENCE TO THE EXTENT THE CLAIM ARISES FROM THOSE COVERED RISKS.

This release does not apply to claims that cannot lawfully be released, including liability that applicable law does not permit us to exclude for our own fraud, gross negligence, willful misconduct, or violation of a non-waivable consumer right. It does not release another user or any other person from violence, abuse, coercion, harassment, stalking, property damage, or other unlawful conduct. To the extent California Civil Code section 1542 or a similar law applies, you acknowledge that this release includes claims you do not know or suspect to exist when you accept it, to the maximum extent such a waiver is lawful. Counsel must confirm the ordinary-negligence release and unknown-claims waiver for every launch jurisdiction before publication.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY, ACCURACY, QUIET ENJOYMENT, AND UNINTERRUPTED AVAILABILITY.

We do not warrant that the Services will improve or preserve a relationship, prevent harm, produce a particular outcome, preserve User Content, or work with a particular device, provider, network, or account. Some jurisdictions do not allow certain disclaimers, so this section applies only to the extent permitted by law.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, CONTENT, PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FRACTION COMPLIANCE INC. FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100.

These exclusions and limits are an essential basis of the bargain. They do not exclude or limit liability that cannot lawfully be excluded or limited.

18. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Released Parties from third-party claims, demands, proceedings, losses, liabilities, damages, judgments, settlements, penalties, and reasonable legal fees arising from or relating to your User Content; your conduct toward a partner, invitee, or other person; your misuse of the Services or an account, invitation, or provider integration; your violation of these Terms or applicable law; or your violation of another person’s rights.

We may control the defense and settlement of an indemnified matter, and you will reasonably cooperate. You may not settle a matter in a way that admits fault by, imposes obligations on, or fails to fully release a Released Party without our written consent. This section does not require a consumer to indemnify a Released Party for that party’s own conduct where prohibited by law. Counsel must confirm consumer enforceability before publication.

19.1 Governing law

Washington law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act, 9 U.S.C. §§ 1–16 (the “FAA”), governs the interpretation and enforcement of this arbitration agreement. Mandatory consumer protections in your place of residence remain available to the extent they cannot lawfully be waived.

19.2 Covered disputes

You and Fraction Compliance Inc. agree to arbitrate every dispute, claim, or controversy between you that arises from or relates to the Services, these Terms or any prior version, the Privacy Policy, your account or relationship with us, or the formation, scope, interpretation, breach, termination, or enforcement of these Terms (each, a “Dispute”). This agreement applies whether a Dispute arose before or after you accepted these Terms and survives account deletion and termination of the Services.

19.3 Individual informal resolution required first

Before starting arbitration, the claimant must send an individualized written Notice of Dispute and allow 60 days for good-faith informal resolution. A notice to us must be sent to support@getmapause.com with the subject “Notice of Dispute” or by mail to Fraction Compliance Inc., 100 N Howard St Ste R, Spokane, WA 99201, United States. We will send a notice to the email or mailing address associated with your account.

The notice must include the claimant’s name and contact information, the email used for the Services, a detailed description of the facts and legal basis of the individual Dispute, the requested relief and its good-faith calculation, and the claimant’s personal signature. The parties must personally participate in a reasonable telephone or video settlement conference if either requests one. The 60-day period is tolled while the parties comply with this subsection. Compliance is a condition precedent to arbitration, subject to determination under Section 19.6.

19.4 Arbitration rules, administrator, location, and fees

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Section. If 25 or more similar demands are filed or coordinated against the same party or related parties, the AAA Mass Arbitration Supplementary Rules then in effect will also apply. If AAA is unavailable or unwilling to administer the arbitration consistent with this agreement, a court of competent jurisdiction will select another nationally recognized administrator.

One neutral arbitrator will decide the Dispute. Hearings will occur by video, telephone, written submissions, or in the county where you live, unless the parties agree otherwise. Fraction Compliance Inc. will pay arbitration fees to the extent required by the AAA Consumer Arbitration Rules or applicable law. Each party bears its own attorneys’ fees unless the arbitrator awards fees under applicable law. The arbitrator may award any relief available in court that is necessary to resolve the individual claimant’s Dispute, but no relief for or against anyone who is not a party to that individual arbitration. Judgment on the award may be entered in any court with jurisdiction.

19.5 Exceptions

Either party may bring an individual claim in small-claims court if it remains within that court’s jurisdiction. Either party may seek temporary or emergency injunctive relief in court concerning actual or threatened infringement or misappropriation of intellectual property, unauthorized system access, or an immediate security threat. A request for public injunctive relief may proceed in court to the extent applicable law prohibits its arbitration, after the arbitrable portions are resolved. Government agencies may consider claims and award relief where authorized by law. Nothing in this Section requires arbitration of a case relating to sexual assault or sexual harassment when 9 U.S.C. § 402 or another non-waivable law gives the claimant the right to elect a court proceeding or a joint, class, or collective action.

19.6 Authority to decide disputes about arbitration

A court will decide disputes about whether an arbitration agreement was formed, whether assent was valid, whether a later agreement superseded this one, whether a statutory exclusion applies, whether this delegation provision is valid, whether the class or mass-action waivers are enforceable, and whether a valid opt-out was made. The arbitrator will decide all other questions about the scope, applicability, validity, or enforceability of this arbitration agreement, including whether the individualized informal-resolution requirements in Section 19.3 were fulfilled.

19.7 Class, representative, and mass-action waiver

DISPUTES MAY BE BROUGHT, HEARD, AND RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING, JOIN, ADMINISTER, OR PARTICIPATE IN A CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, MASS, PRIVATE-ATTORNEY-GENERAL, OR OTHER REPRESENTATIVE ACTION OR ARBITRATION, EXCEPT TO PARTICIPATE IN A CLASSWIDE OR MASS SETTLEMENT. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL DISPUTE.

The AAA’s administrative treatment of qualifying individual demands under its Mass Arbitration Supplementary Rules does not combine the merits of separate claims or authorize non-individual relief.

19.8 Jury-trial waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND FRACTION COMPLIANCE INC. KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19.9 Thirty-day right to opt out

You may reject this arbitration agreement without affecting your other rights under these Terms. To opt out, email support@getmapause.com with the subject “Arbitration Opt-Out” or mail a written notice to Fraction Compliance Inc., 100 N Howard St Ste R, Spokane, WA 99201, United States. We must receive the notice within 30 days after the date you first accept these Terms. The notice must include your full name, mailing address, account email (if any), a clear statement that you reject arbitration with Fraction Compliance Inc., and your personal signature. An opt-out applies only to the individual who submitted it and only if timely and complete.

19.10 Severability and court venue

If a final decision finds a portion of this Section unenforceable, that portion will be severed and the remainder enforced to the maximum extent permitted by law. If a final decision finds the prohibition on class, representative, mass, or public-injunctive relief unenforceable for a particular claim or remedy, that claim or remedy will proceed in court only after all arbitrable claims are resolved; the remaining Disputes must be arbitrated individually.

For a Dispute permitted to proceed in court, each party consents to the personal jurisdiction of the state and federal courts located in Washington, except where mandatory law requires another forum.

20. General terms

If a provision is unenforceable, the remaining provisions remain in effect to the extent allowed by law. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets. These Terms and documents incorporated by reference are the entire agreement about the Services, subject to any mandatory consumer rights.

21. Contact

General support: support@getmapause.com
Legal notices: support@getmapause.com
Registered-agent mail: 100 N Howard St Ste R, Spokane, WA 99201, United States